Last Updated: August 31, 2023
EcoFlow Inc and its affiliated companies (“EcoFlow”, “we,” “our” or “us”), respect your privacy and treat your information with the utmost care.
This Policy describes:
At EcoFlow, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. We may collect a variety of information, including:
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any requests you may have.
There are four ways we collect your information with your consent:
Directly Collected from YouWe may collect the following personal information that you provide to us directly, including your name, birthday, contact phone number, email address, shipping address, passwords, social media account, location of your devices, your location information, your photos and videos.
Automatically CollectedWe may collect your devices’ information automatically within the necessary scope, including location information of the device, Wi-Fi List Information, Mac address, CPU information, memory information, SD card information and operating system version.
From the Third-Party SourcesWe collect and use information obtained from Facebook, Google, and other accounts you use to login to the Services (“Third-Party Accounts”), such as your name, your username, avatar, social account and other details you may have on your Third-Party Account profile. We do not have access to your Third-Party Account passwords.
In the process of collecting and using the above personal information, we will mainly call the mobile phone device permissions. When you enable any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. You can get your device permission list by contacting us as set forth in “Contact Us” below.
You can also choose to change the scope of consent or withdraw your authorization at any time. After the authorization is withdrawn, we will no longer collect personal information related to these permissions, and we will not be able to continue to provide you with corresponding Services.
However, your decision to withdraw consent or authorization will not affect our previous collection and use of personal information based on your authorization. When we want to use the information for other purposes not specified in this Policy, we will ask for your prior consent.
EcoFlow uses personal data to power our Services, process your transactions, communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
EcoFlow may use your personal data under the following legal bases:
EcoFlow may use your personal data for the following purposes:
Provide Our ServicesWe use your information to fulfil our agreements with you and provide you with our Services. We process your personal data as necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, including but not limited to:
Administrative PurposesWe use your information for various administrative purposes, including but not limited to:
We also use your information for other purposes as requested by you or as permitted by applicable law.
The information that we collect from you will be processed primarily in the United States, EU and China.
You may opt-out of having your information used by EcoFlow for advertising at any time by accessing the “unsubscribe” link at the bottom of each email or following other specific instructions. Once you opt out, you will no longer be notified of EcoFlow products, services, promotions and events until you subscribe again. You may still see EcoFlow ads on other platforms, but which are not displayed on the basis of your personal information collected by EcoFlow.
When you use the EcoFlow App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile phone to control whether you want to receive these alerts.
ShareWe will not share your personal information with any company, organization or individual other than EcoFlow except in the following cases:
For users residing in Japan, you may use the Personal Information Protection Commission’s (“PPC”) report on foreign countries for more information on the relevant data protection law of the United States, EU and China.
You have several rights under the data privacy legislation including the rights to:
Request access to your personal dataYou have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal dataYou are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at firstname.lastname@example.org.
Request the erasure of your personal dataThis enables you to request that EcoFlow delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal dataYou have a right to ask EcoFlow to suspend the processing of your personal data in certain scenarios, for example, if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where the processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in the future.
Request the transfer of your personal dataYou have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal dataYou have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Withdraw your consentYou have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the services.
Request human intervention for automated decision-making and profiling
You have the right to request human intervention where we are carrying out automated decision-making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaintIf you have any concerns or complaints regarding the way in which we process your data, please email us directly at email@example.com. You also have the right to make a complaint to the data protection regulator in the US or EU or any other competent authority. We would, however, appreciate the chance to deal with your concerns before you approach the data protection regulator, so please do contact us in the first instance.
If you wish to exercise any of these rights, please email us at firstname.lastname@example.org.
Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. Cookies typically contain the name of the domain (internet location) from which the cookies originated, the “lifetime” of the cookies (i.e., when it expires) and a randomly generated unique number or similar identifier. Cookies also may contain information about the Device, such as user settings, browsing history, and activities conducted while using the Services.
Our Services use the following cookies:
By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
EcoFlow’s services are not meant to be used by children and we do not knowingly collect any Personal Identifiable Information from children under the age of 16 in the EU, or age under 14 in the US (or other age as required by local law). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account.
The California Consumer Privacy Act of 2018 (“CCPA”) was amended by the California Privacy Rights Act of 2020 (“CPRA”) which took effect on January 1, 2023. As required by laws, covered businesses are required to comply with all express statutory requirements including those CCPA regulations currently in effect. As a result, this Section 11 has been updated to reflect the changes by the CPRA and has covered the content complying with the CCPA regulations currently in effect. Please note that any terms defined in the CCPA and the CPRA shall have the same meaning in this Section.
This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the CCPA & CPRA. The CCPA & CPRA provide California residents with the right to know what categories of personal information EcoFlow collected prior to January 1, 2022 and whether EcoFlow disclosed that personal information for a business purpose (e.g., to a service provider). California residents can find this information below:
Category of Personal Information Collected by EcoFlow
Category of Third-Party Information is Disclosed to for a Business Purpose
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Internet or other electronic network activity
Browsing history, search history, information on a consumer's interaction with an internet website, application, or advertisement.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
A name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, bank account number or other financial information. Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. Note: Some personal information included in this category may overlap with other categories.
Physical location or movements.
In addition to providing a notice covering the categories of personal information to be collected and whether EcoFlow disclosed that personal information for a business purpose, the CCPA & CPRA also require businesses to provide California residents with the notice of including the purposes for which the personal information will be used “at or before the point of collection” to the consumers; and whether the information will be sold or shared; length of data retention. The enumerated information is set forth in Sections 1 to 4 as stated above.
“Sale or Sharing” of Personal Information under the CCPA & CPRA
Under the definitions of CCPA & CPRA, EcoFlow does not “sell or share” personal information, nor do we have actual knowledge of any “sale or sharing” of personal information of minors under 16 years of age.
“Limiting the Use of Sensitive Personal Information” under the CPRA
Under the CPRA, you have the right to limit the use of your personal information to the purposes for which the sensitive information was collected.
Additional Privacy Rights for California Residents
If you are a California resident and would like to exercise any of your rights under the CCPA & CPRA, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.
If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, or to request that we do not sell your information in the future, please “Contact Us” as set forth below with the subject line “Nevada Do Not Sell Request”.
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
We welcome feedback and are happy to answer any questions you may have about your data. You may contact us electronically at: email@example.com.